AI Solution Builders (including HVAC Revenue AI)
Effective Date: 23 February 2026
Company: AI Solution Builders
ABN: 32 813 537 363
Contact Email: [email protected]
1. Overview
AI Solution Builders (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a secure and transparent manner.
This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our services, including services offered under brands such as HVAC Revenue AI.
We comply with applicable privacy laws, including the Australian Privacy Principles (APPs) and, where applicable, international privacy standards.
2. Information We Collect
We collect personal information when you:
• Submit a contact form
• Book a strategy session or consultation
• Purchase or subscribe to our services
• Interact with our systems (e.g. AI chat, voice, or messaging systems)
• Communicate with us via email, phone, or messaging platforms
This may include:
• Name
• Email address
• Phone number
• Business name and details
• Website or service information
• Communication records
We may also collect technical data such as:
• IP address
• Device and browser information
• Usage data and cookies
3. How We Use Your Information
We use personal information to:
• Provide, operate, and improve our services
• Capture and manage enquiries on behalf of clients
• Respond to enquiries and communications
• Schedule and manage consultations
• Deliver AI-powered automation and communication systems
• Send administrative or service-related messages
• Comply with legal obligations
We do NOT sell or rent personal information to third parties.
4. AI Systems and Automated Processing
Our services use AI-driven systems and automation tools that may process personal information, including:
• Call handling and voice AI interactions
• SMS, email, and messaging automation
• CRM data processing and lead management
• Content and communication generation
These systems are used solely to support business operations, customer communication, and service delivery.
We do not use AI systems to make decisions that have legal or similarly significant effects on individuals without human oversight.
5. Data Sharing and Third Parties
We may share personal information with trusted third-party providers where necessary to deliver our services, including:
• CRM and marketing automation platforms
• Hosting and infrastructure providers
• Communication tools (SMS, email, voice systems)
• Analytics and performance tools
We take reasonable steps to ensure these providers comply with appropriate privacy and security standards.
We may also disclose information where required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Analyse usage patterns
• Enhance user experience
You can disable cookies via your browser settings, although this may affect certain features.
7. Data Retention
We retain personal information only as long as necessary to:
• Provide our services
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
When data is no longer required, it is securely deleted or anonymised.
8. Data Security
We implement reasonable technical, administrative, and organisational safeguards to protect personal information from:
• unauthorised access
• misuse
• loss or alteration
While we take reasonable precautions, no system can guarantee absolute security.
9. Your Rights
You have the right to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to certain types of processing
• Withdraw consent where processing is based on consent
Requests can be made by contacting us at the email listed above.
10. Third-Party Platforms
Our services rely on third-party tools and platforms.
We are not responsible for:
• privacy practices of third-party services
• outages or data handling outside our control
We recommend reviewing the privacy policies of any third-party platforms used.
11. International Data Transfers
Some data may be processed or stored outside Australia through third-party providers.
By using our services, you consent to such transfers where necessary to deliver functionality.
12. Policy Changes
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
AI Solution Builders
Email: [email protected]
ABN: 32 813 537 363